Leading Spanish retailer cuts waste by 32%

Dia

Focusing on high-rotation, perishable products like salads, fruits and ready-to-eat meals, one of the largest Spanish retailers bet on Wasteless to reduce waste and increasing top line revenues by 6%.

Minimizing their environmental impact has long been part of a leading Spanish retailer’s principles. Food waste reduction is a key tactic to achieve this goal. They implemented several initiatives to address inefficiencies in logistics and in-store operations. However, ineffective inventory management and arbitrary end-of-life markdowns continued to result in high food waste percentages and loss of margin. The retailer searched for a solution to improve end-of-life markdowns without increasing operational efforts and labor costs.

The main causes of food waste were:

  • Over-ordering of products with limited shelf life to avoid out-of-stocks
  • Customers over-valuing prod- ucts with longer expiration
  • Lack of real-time shelf-state monitoring to anticipate and reduce waste situations

The leading retailer and Wasteless determined to focus initially on products with high levels of waste, high freshness sensitivity, high rotation and limited shelf life. For this reason, packed salads, sandwiches, and cut fruit were selected as the best candidates for waste reduction using dynamic pricing. In addition to waste reduction and margin impact monitoring, the retailer was focused on understanding how their customers reacted to the dynamic pricing tests.

Following a 12 week program, food waste was reduced by 32.7%, and revenue grew by 6.2%. In customer surveys, an impressive 98% of respondents had an improved image of the store and its eco-friendly perception.

“We are very happy with the outcome of Wasteless implementation in our Madrid store. We are surprised with the level of engagement of consumers that value sustainable innovation, and we are sure this solution will be a standard in upcoming years. For economic and social upsides.”
Ricardo Currás
Retailer’s CEO

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